Privacy Policy
PRIVACY POLICY
1. Purpose of Data Collection
When customers use our application and services, certain personal data may be collected to ensure that our services function correctly and to improve the user experience.
The collected data may be used to:
- Create and manage user accounts;
- Provide the services available through the application;
- Process and monitor requests submitted by users;
- Protect accounts and prevent fraudulent use;
- Communicate with users regarding their accounts, requests, or our services;
- Improve the quality, features, and performance of the application; and
- Comply with our legal and regulatory obligations.
We undertake to collect and use personal data only to the extent necessary for the purposes for which it was collected.
2. Data Collected
Depending on the services used and the features accessed by the user, we may collect different categories of personal data, including:
- Identification data: First name, surname, date of birth, or other information required to identify the user;
- Contact details: Telephone number, email address, and, where applicable, postal address;
- Account data: Login credentials, connection information, and data relating to the use of the account;
- Transaction or service data: Information necessary to process transactions completed through the application; and
- Technical data: IP address, device type, operating system, connection data, and information relating to the use of the application.
Certain information may be mandatory to access specific services. When information is optional, the user will be informed at the time it is collected.
We do not collect personal data that is unnecessary for providing our services or complying with our legal obligations.
3. User Rights
In accordance with applicable personal data protection regulations, users have several rights regarding their personal data.
Subject to the conditions established by applicable regulations, users may:
- Request access to their personal data;
- Request the correction of inaccurate or incomplete data;
- Request the deletion of their data where legally permitted;
- Request the restriction of certain processing activities;
- Object to certain processing activities on legitimate grounds;
- Request the portability of their data where this right applies; and
- Withdraw their consent where the processing is based on consent.
The exercise of these rights may be subject to certain conditions or limitations established by applicable regulations, particularly when the retention of certain information is required by law.
4. Data Retention Period
Personal data is retained for no longer than is necessary for the purposes for which it was collected.
The applicable retention period may vary depending on:
- The nature of the data concerned;
- The purpose of the processing;
- The period during which the service is used;
- Applicable legal and regulatory obligations; and
- The need to retain certain information to protect our rights or prevent fraud and misuse.
At the end of the applicable retention period, the data will be deleted, anonymized, or archived where its continued retention is necessary to comply with a legal obligation.
5. Contact Details for Exercising Your Rights
For any request relating to personal data protection or to exercise the rights described in this Privacy Policy, users may contact us using the following details:
Email: contact@fiorabijoux.com
Company: Société NILAH
Address: Rue Omar Kaddeh Immeuble Le Montplaisir 2eme Etage, Avenue Kheireddine Pacha 1073 Montplaisir, Tunisie 1073, Tunis.
Where necessary, users submitting a request may be required to verify their identity to protect the personal data concerned.
We will endeavor to respond to requests within the time limits established by applicable regulations.